Privacy Policy

Ames Tile & Stone Ltd. is committed to protecting your privacy on the Internet. We will not use any personal information that we receive from you for any purpose other than for that which you have requested. We will email you with relevant information only if you have made that request of us, and will keep this information on file, unless you request otherwise.

We will not sell or rent your information to others, nor will we share your information with any third party.

Ames Tile & Stone Ltd. may provide links to outside resources in an effort to recommend products and/or services that will benefit you and your purchases from Ames. We are not responsible for the content provided on these sites or their privacy policies.

Terms of Sale

When purchasing product from Ames Tile & Stone Ltd., you must be prepared to adhere to the terms and conditions listed below.

While we do everything possible to meet delivery requirements, orders can only be accepted subject to delays caused by strikes, accidents, supplier deliveries, and/or any other conditions beyond our control.

Ames Tile & Stone Ltd. reserves the right to hold and/or cancel credit privileges and orders in the event a customer becomes delinquent in their payments, or when they exceed their credit limit.

Prices, terms and conditions are those in effect at time of shipment and are subject to change without notice.

This agreement shall be governed by the laws of the province in which the branch of Ames Tile & Stone Ltd., which sold the product, is situated. Point of sale will be at Ames Tile & Stone Ltd. branch location from where the product was shipped.

Shading and variation is inherent in ceramics and natural stone.Please inspect before installing, no claims accepted after installation. A minimum 15% restocking charge will be made on all accepted returns. Returned product must be prepaid and in original cartons, in saleable condition and accompanied by original invoice number. No returns accepted for discontinued, clearance, sale-priced or liquid/powder products.

All sizing is nominal. Shading and variation is inherent in ceramics and natural stone. Please inspect before installing, no claims accepted after installation. If, for any reason, our products are regarded as unsatisfactory, we must be notified before installation, and consequently we will not make any allowances for labour costs for replacing material, or for other charges. Methods of installation are beyond our control, and we do not accept responsiblity for chipping, cracking, crazing, spalling, etching, discolouration or loosening of tile from the setting bed.

Delivery to carrier shall constitute delivery to customer regardless of F.O.B. point whether freight is prepaid, collect or allowed. Claims for merchandise lost, damaged, or delayed in transit must be made against the carrier by the customer. All claims for shortages must be reported within ten (10) days after receipt of shipment.

These terms and conditions constitute the sole and entire agreement between Ames Tile & Stone Ltd. and the customer, and Ames Tile & Stone Ltd. shall not be bound by any other conditions, oral or written, expressed or implied, other than those contained herein.