There are no current openings

Job Responsibilities:

• Responds to and processes customer orders, quote requests, and inquiries via phone and email
• Assists customers visiting the branch to place and pick up orders and learn more about Ames product offerings
• Works within Ames ERP system (business software management)
• Provides expert level information and recommendations on Ames product offerings
• Outbound quote and customer follow up communication activities
• Builds and maintains customer relationships
• Identifies problems and areas for improvement, corrects, and resolves issues in a professional manner
• Consistently provides exceptional level of service for all internal and external customers
• Works cross-functionally with department teams including operations, sales, and showroom

Qualifications:

• 1-2+ years previous experience in a customer service and/or inside sales role
• Strong written and verbal communication skills
• Strong Customer Service skills with a customer first mentality
• Proficient with a Windows computer environment
• Ability to work quickly and accurately under pressure
• Strong ability to multi-task
• Ability to build and maintain customer relationships
• Detail oriented and organized
• Effective time management skills
• Highly motivated and committed with a desire to succeed
• Sales experience an asset
• Tile experience an asset

Please email your resumes and cover letter to Prabjit Lally

Ames Tile & Stone is looking for a creative marketing professional to serve as our Marketing Coordinator. This is a fantastic opportunity for a passionate individual who finds excitement in collaborating with teammates to generate new ideas and innovative solutions to the challenges we face in our marketplace. You will join a small team of multitaskers and participate in the creation and execution of strategies through the design of visual communication tools, department administration and ingenuity. In 2024, we will be refreshing our website and adding an ecommerce platform.

 

We are looking for someone who wants to expand their skills and deliver a fantastic customer experience that drives sales growth. Ames has great benefits, an amazing culture, career opportunities and knowledgeable experts to help you along the way!

 

What You’ll Do:

  • Ensure all marketing and communication materials are current, consistent, and properly branded.
  • Maintain and improve Amestile.com by optimizing the customer experience by helping to shape our ecommerce platform.
  • Plan and execute digital marketing campaigns and social media content.
  • Assist the Sample department in creating and printing series labels as needed.
  • Be the administrative liaison with vendors to order supplies, signage, and other materials such as promotional items.
  • Assist with Go-to-Market strategy execution including event planning, printing or invites.

What We’re Looking For:

  • A Degree or Diploma in Marketing, or other related discipline and have a minimum of 1-2 years of experience in a marketing position.
  • Knowledge of the principles of good design, such as layout, colour theory and typography.
  • Intermediate knowledge of Adobe Creative Suite CC (Photoshop, Illustrator, InDesign, Bridge) able to create and work with vector-based icons and logos
  • Microsoft Office 365 (Create layouts and templates for Word, PowerPoint, Excel)
  • Video creation and animation skills.
  • Strong organizational skills to manage tasks and projects.
  • Social media management and content creation.
  • Experience with eCommerce environments.
  • Proven experience with web analytics, campaigns, and email marketing.
  • Strong understanding of sales funnel building and optimization.
  • Able to analyze web trends, traffic quality and impact of web changes and recommend changes based on search terms from site.

Please email your resumes and cover letter to Maegan Conway

Fundamental front-line sales interaction for customer walk-ins, phone calls and email inquiries.  To provide industry leading customer and account support, suggestive selling, and product expertise while upholding Ames Values, providing exceptional customer service, and contributing to Branch sales targets.

 

Key Responsibilities

  •  Provide a warm greeting to customers as they enter the building
  • Quickly answer incoming calls in a courteous, professional manner
  • Prompt, professional response and processing of incoming email communications
  • Ensure accuracy when entering sales orders, and compliance of all outlined company policies and procedures
  • Route qualified opportunities to the appropriate A&D rep or Sales Rep for further development and closure
  • Provide current pricing and quotes to customers when requested
  • Accurately enter, update, and manage promise dates and open orders ensuring all products transferred to the Branch are required and will be picked up in a timely matter
  • Deal with customer complaints and issues in a prompt, friendly and professional manner, bringing the issue to the appropriate decision maker to rectify the issue
  • Clear instruction to customers picking up product on where to go and the process, efficiently connecting the customer with the warehouse staff
  • Keep workspace, showroom, and display areas clean and free of clutter and dust
  • Handles cash transaction and giving back correct change
  • Taking payments on accounts and filing paperwork
  • Team player, always acting on Ames’ best interest
  • Help assist customers in showroom when necessary

How to apply

Please apply directly to Ted Jones