Work Location: Vancouver, BC
Work Type: 100% Onsite
Job Type: Full-time, Permanent
Salary range: $90K-$100K plus bonus
At Ames, our people are at the heart of everything we do and that commitment comes to life in our Design Centre. As a Design Centre Experience Manager, you’ll play a key role in creating a space where designers and their clients feel welcomed, understood, and confidently supported in bringing their projects to life within a Design Centre that is being shaped from the ground up, with a role in defining the next evolution of Ames.
This is a hands-on leadership role for someone who brings together a strong design sensibility, commercial awareness, and a genuine care for people. You’ll lead a team that knows how to listen, anticipate needs, and guide clients in a way that feels both elevated and easy, creating an experience that is thoughtful, personal, and seamless from start to finish.
The Design Centre Experience Manager is responsible for leading the day-to-day operations of the showroom while shaping an environment where every detail, both seen and felt, contributes to a refined and memorable client experience.
Core Responsabilities:
Client Experience and Service Delivery:
- Create a welcoming, thoughtful showroom experience where clients feel comfortable, supported, and genuinely cared for
- Take a consultative approach, listening carefully, anticipating needs, and guiding clients with clarity and confidence
- Support clients through the full project journey, from early inspiration to final order
- Ensure every interaction feels intentional, unrushed, and thoughtfully guided from start to finish
- Continuously refine the customer journey to make it more intuitive, seamless, and supportive
- Set and uphold clear expectations for how clients are welcomed, guided, and followed up with
Team Leadership and Development:
- Hire, train, coach, and support a team to deliver a consistent, high-quality experience
- Lead by example, demonstrating warmth, professionalism, and attentiveness in every interaction
- Provide real-time coaching and feedback to help the team grow in confidence, judgment, and capability
- Foster a culture where people take pride in their work, support one another, and care deeply about the client experience
- Ensure team members are equipped to thoughtfully support a wide range of clients with consistency and ease
Showroom Experience and Merchandising:
- Maintain a space that feels inviting, inspiring, and easy to navigate
- Lead the creation of curated displays that help clients visualize possibilities and make decisions with confidence
- Ensure the showroom is consistently organized, well cared for, and reflective of a premium experience
- Pay close attention to the details that shape how the space feels, ensuring every element contributes to a seamless experience
- Act as a brand steward, upholding a consistent, elevated standard in presentation and environment
Community Engagement and Brand Representation:
- Build meaningful, long-term relationships with designers, architects, and industry partners
- Host events that feel engaging, well-considered, and welcoming
- Collaborate with marketing to share the story of the space and the experience it offers
- Represent the brand with authenticity, credibility, and quiet confidence
Operations and Continuous Improvement:
- Oversee the daily flow of the showroom, ensuring everything runs smoothly and predictably behind the scenes
- Develop and maintain clear, practical processes that support consistency and quality
- Keep samples, displays, and consultation areas organized, current, and ready for clients
- Work closely with internal teams to improve how the design center operates
- Proactively identify opportunities to enhance both the client experience and operational effectiveness
Commercial Performance and Sales Support:
- Take ownership of showroom performance, including sales, conversion, and repeat business
- Manage leads and client follow-ups with consistency, care, and attention to detail
- Support quoting, order processing, and coordination of samples
- Use data, observation, and client feedback to identify opportunities for improvement
- Ensure clients leave feeling confident, cared for, and clear on their next steps
Qualifications:
- 5+ years of experience managing a premium retail showroom, design-driven sales environment, or service-led space
- Degree in Interior Design or a related field, with strong design sensibility
- Knowledge of tile and stone products is an asset
- Experience leading teams and supporting their growth and performance
- Strong understanding of customer experience and consultative selling
- Experience working with CRM, POS, and reporting tools
- Proficiency in Microsoft Office (Excel, Teams, PowerPoint) and related systems
- Flexibility to work retail hours, including weekends, evenings, and special events as needed
Competencies:
- Genuine, people-first approach to client service
- Strong leadership and team development skills
- Ability to build trust and long-term relationships
- High attention to detail and care in execution
- Organized, proactive, and solutions-oriented
- Strong communication and collaboration skills
- Balanced creative and commercial thinking
- Ability to exercise sound judgment and take ownership
- Professional, reliable, and grounded in integrity
Physical Requirements:
The physical demands described are representative of those required to perform the essential functions of this role, with or without reasonable accommodation.
- Ability to stand and walk for extended periods throughout the workday.
- Ability to safely lift, carry, push, and pull items up to 25 lbslbs (e.g., samples and showroom materials).
- Ability to perform light physical tasks such as setting up displays and maintaining showroom presentation.
- Ability to use computers and other technology for extended periods.
- Ability to communicate effectively and respond to safety cues.
- Ability to communicate effectively with clients and team members.
- • Ability to work in a retail showroom environment with varying activity levels.
Please email resumes and cover letter to hr@amestile.com with Subject line: VAN – Design Centre Manager
Our Story
Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.
Fun fact: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.
A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl and complementary products.
We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.
Family. History. Proud to be Ames Tile.
Work Location: Calgary, AB
Work Type: Onsite
Job Type: Full-time, Permanent
Salary range: $18.00–$21.00 / hour
At Ames, our people are at the heart of everything we do and that commitment shows up every day on the warehouse floor. As a Warehouse Representative, you'll play an essential role in keeping our distribution centre running smoothly while helping ensure our customers receive their orders accurately, safely, and on time.
This is an active, hands-on role for someone who takes pride in their work, enjoys being part of a collaborative team, and likes to stay moving throughout the day. From shipping and receiving to inventory counts and order processing, you'll be a key contributor to a safe, organized, and customer-focused warehouse operation.
The Warehouse Representative is responsible for a variety of daily warehouse activities including shipping and receiving, picking and packing orders, restocking product, and maintaining accurate inventory. You'll work with material handling equipment and warehouse systems to ensure orders are processed safely and efficiently, while upholding our high standards for accuracy, cleanliness, and teamwork.
Core Responsibilities:
Shipping, Receiving and Order Fulfillment:
- Perform shipping and receiving duties, including manually picking, loading, and unloading orders
- Pick, pack, and process orders accurately and efficiently to meet delivery timelines
- Ensure all pick tickets and documentation are completed correctly, double-checked, and signed as required
Inventory and Warehouse Operations:
- Maintain inventory accuracy through regular cycle counts and reconciliation of discrepancies
- Inspect incoming and stored inventory for damage and maintain clear, accurate records
- Restock shelves and assist with sample production as required
- Learn and use ERP systems and hand-held WMS (warehouse management system) scanners to support daily operations
Equipment, Safety and Housekeeping:
- Safely operate material handling equipment such as forklifts, reach trucks, pallet jacks, and related tools, with training provided if needed
- Conduct pre- and post-use equipment inspections and report defects to the appropriate lead or supervisor
- Maintain a clean, organized, and safe work area in accordance with safety standards and housekeeping requirements
- Follow all Health and Safety policies, COR initiatives, and safe work practices, contributing to continuous workplace improvement
Teamwork and Customer Focus:
- Work collaboratively with warehouse teammates and other departments across the company as needed
- Champion excellent customer service through accuracy, reliability, and a positive, team-first attitude
- Take ownership of your work while actively participating in a supportive, safety-focused team environment
- Assist with additional duties as required
Qualifications:
- 2+ years previous warehouse or distribution experience required
- 2+ years forklift and reach truck experience required
- Ability to read, write, and understand English fluently and communicate effectively to follow instructions, including safety procedures, emergency directions, and accurate order picking
- Successful completion of a background check will be required
Competencies:
- Strong attention to detail and commitment to safety
- Ability to demonstrate initiative
- Reliable, organized, and able to work both independently and as part of a team
- Comfortable working in a fast-paced warehouse environment
Physical Requirements:
The physical demands described are representative of those required to perform the essential functions of this role, with or without reasonable accommodation.
- Ability to stand and walk for extended periods throughout the workday
- Ability to safely lift, carry, push, and pull items up to 80 lbs, including lifting to and from shelves, pallets, and other storage areas
- Ability to perform repetitive manual tasks such as picking, packing, loading/unloading, restocking shelves, and moving inventory, including bending, reaching, crouching, and using hands and arms
- Ability to operate warehouse tools and equipment, including forklifts, reach trucks, hand-held scanners, and other equipment
- Ability to communicate effectively and respond to safety cues
- Visual ability sufficient to safely perform warehouse tasks
- Ability to work in a warehouse environment with varying temperatures and noise levels
Please email resumes and cover letter to careers@amestile.com with subject line: CGY – Warehouse Representative
Why Ames?
At Ames, our people come first. We're committed to building an inclusive workplace where diverse perspectives are valued, relationships matter, and everyone has the opportunity to grow. Guided by our values, we support our team members at work and beyond — because when our people thrive, so does our business.
Our Values:
- Respect – We believe in our people
- Curiosity – We dare to ask why
- Accountability – We own the outcome
- Tenacity – We're an unstoppable force
- Social Responsibility – We leave things better
- Passion – We put our heart into it
What We Offer:
- Competitive compensation, annual profit-sharing, referral bonuses, and a company pension plan
- Comprehensive benefits, including a Health Spending Account and Employee & Family Assistance Program
- Work-life balance initiatives, birthday day off, volunteer days, and a hobby & wellness allowance
- Professional development, including tuition reimbursement
- Purpose-driven work through the Ames Family Foundation
- Community & connection: company events (with great food), free on-site parking, EV charging stations
- Extra perks: Ames Tile & Stone discounts for you, friends, and family
- Recognized excellence: COR Workplace Certified and Best Workplace Certified Company
Our Story
Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.
Fun fact: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.
A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl and complementary products.
We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.
Family. History. Proud to be Ames Tile.
Work Location: New Westminster, BC
Work Type: Onsite
Job Type: Full-time, Permanent
Salary range: $19.50–$23.50 / hour
At Ames, our people are at the heart of everything we do and that commitment shows up every day on the warehouse floor. As a Warehouse Representative, you'll play an essential role in keeping our distribution centre running smoothly while helping ensure our customers receive their orders accurately, safely, and on time.
This is an active, hands-on role for someone who takes pride in their work, enjoys being part of a collaborative team, and likes to stay moving throughout the day. From shipping and receiving to inventory counts and order processing, you'll be a key contributor to a safe, organized, and customer-focused warehouse operation.
The Warehouse Representative is responsible for a variety of daily warehouse activities including shipping and receiving, picking and packing orders, restocking product, and maintaining accurate inventory. You'll work with material handling equipment and warehouse systems to ensure orders are processed efficiently and safely, while upholding our high standards for accuracy, cleanliness, and teamwork.
Core Responsibilities:
Shipping, Receiving and Order Fulfillment:
- Perform shipping and receiving duties, including manually picking, loading, and unloading customer orders
- Pick, pack, and process orders accurately and efficiently to meet delivery timelines
- Ensure all pick tickets and documentation are completed correctly, double-checked, and signed as required
Inventory and Warehouse Operations:
- Maintain inventory accuracy through regular cycle counts and reconciliation of discrepancies
- Inspect incoming and stored inventory for damage and maintain clear, accurate records
- Restock shelves and assist with sample production as required
- Learn and use ERP systems and hand-held scanners to support daily operations
Equipment, Safety and Housekeeping:
- Safely operate material handling equipment such as forklifts, reach trucks, pallet jacks, and related tools, with training provided if needed
- Conduct pre- and post-use equipment inspections and report defects to the appropriate lead or supervisor
- Maintain a clean, organized, and safe work area in accordance with safety standards and housekeeping requirements
- Follow all Health and Safety policies, COR initiatives, and safe work practices, contributing to continuous workplace improvement
Teamwork and Customer Focus:
- Work collaboratively with warehouse teammates and alongside the Inside Sales team to support customer orders
- Champion excellent customer service through accuracy, reliability, and a positive, team-first attitude
- Take ownership of your work while actively participating in a supportive, safety-focused team environment
- Assist with additional duties as required
Qualifications:
- Previous warehouse or distribution experience is an asset, but not required
- Forklift and reach truck experience or certification is a nice-to-have — training can be provided
- Successful completion of a background check will be required
Competencies:
- Strong attention to detail and commitment to safety
- Ability to communicate effectively and to understand and follow written and verbal instructions
- Ability to demonstrate initiative
- Reliable, organized, and able to work both independently and as part of a team
- Comfortable working in a fast-paced warehouse environment
Physical Requirements:
The physical demands described are representative of those required to perform the essential functions of this role, with or without reasonable accommodation.
- Ability to stand and walk for extended periods
- Ability to safely lift, carry, push, and pull items up to 80 lbs (bona fide occupational requirement)
- Ability to perform repetitive manual tasks including picking, packing, and loading
- Ability to bend, reach, crouch, and use hands and arms to handle materials and equipment
- Ability to operate warehouse tools and equipment, including hand-held scanners and material handling equipment
- Ability to communicate effectively and respond to safety cues
- Visual ability sufficient to safely perform warehouse tasks
- Ability to work in a warehouse environment with varying temperatures and noise levels
Please email resumes and cover letter to careers@amestile.com with subject line: NW – Warehouse Representative
Why Ames?
At Ames, our people come first. We're committed to building an inclusive workplace where diverse perspectives are valued, relationships matter, and everyone has the opportunity to grow. Guided by our values, we support our team members at work and beyond — because when our people thrive, so does our business.
Our Values:
- Respect – We believe in our people
- Curiosity – We dare to ask why
- Accountability – We own the outcome
- Tenacity – We're an unstoppable force
- Social Responsibility – We leave things better
- Passion – We put our heart into it
What We Offer:
- Competitive compensation, annual profit-sharing, referral bonuses, and a company pension plan
- Comprehensive benefits, including a Health Spending Account and Employee & Family Assistance Program
- Work-life balance initiatives, volunteer days, and a hobby & wellness allowance
- Professional development, including tuition reimbursement
- Purpose-driven work through the Ames Family Foundation
- Community & connection: company events (with great food), free on-site parking, EV charging stations
- Extra perks: Ames Tile & Stone discounts for you, friends, and family
- Recognized excellence: COR Workplace Certified and Best Workplace Certified Company
Our Story
Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.
Fun fact: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.
A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl and complementary products.
We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.
Family. History. Proud to be Ames Tile.
Work Location: Calgary, AB
Work Type: Onsite
Job Type: Full-time, Permanent
Salary range: $23.00–$26.00 / hour
At Ames, our people are at the heart of everything we do, and that commitment is reflected in every showroom experience we create. As a Showroom Consultant, you will play a key role in welcoming customers into a space that feels both elevated and approachable, helping them bring their vision to life with clarity and confidence.
This is a dynamic, customer-facing role for someone who combines a strong sense of design with a thoughtful, consultative approach to sales. You will guide homeowners and industry professionals through product selection and project planning, offering tailored recommendations that reflect both style and function while aligning with project goals.
From the first conversation through to final selections, you will create a seamless and engaging experience that feels considered, well-supported, and professionally executed. By building lasting relationships and delivering knowledgeable, attentive service, you will help shape a showroom environment that reflects quality, trust, and a genuine commitment to the customer.
Core Responsibilities:
Showroom Design Consultations:
- Schedule and lead client appointments for residential and commercial projects
- Guide customers, contractors, designers, and architects through product selection decisions
- Recommend tile, LVP, and complementary materials that align with both design intent and project requirements
- Provide accurate, timely pricing and product availability information
- Recommend complete product solutions to support project success and maximize value
- Build and maintain strong, long-term client relationships
- Conduct thoughtful and timely follow-up to move projects forward and close sales
Customer Experience and Sales Support:
- Deliver a high-quality, consultative showroom experience that feels welcoming and well-supported
- Understand customer needs through effective questioning and active listening
- Present product features, benefits, and applications in a clear and relevant way
- Provide samples and resources that help customers make confident, informed decisions
- Partner with inside and outside sales teams to support customer projects from inquiry to completion
- Maintain accurate and up-to-date records of customer interactions and opportunities
Technical and Product Expertise:
- Interpret blueprints and project specifications to ensure product suitability and compatibility
- Provide practical guidance on materials, applications, and installation considerations
- Maintain current knowledge of product lines, design trends, and industry best practices
Showroom Operations and Merchandising:
- Maintain a clean, organized, and visually compelling showroom environment
- Support the execution of display updates and merchandising changes
- Manage showroom samples and materials to ensure availability and presentation standards
- Support order desk activities as needed, including phone inquiries and order entry
- Assist with in-showroom events and promotional initiatives
Qualifications:
- 2 to 5 years of experience in a showroom, retail sales, or customer-facing role, preferably within flooring, building materials, or interior-related products
- Demonstrated experience in consultative sales, supporting customers through product selection and purchase decisions
- Proven ability to manage customer relationships in a professional sales environment
- Experience working with contractors, designers, or trade professionals is an asset
- Ability to read and interpret basic blueprints or project specifications is an asset
- Proficiency with computer systems for quoting, order entry, and customer tracking (ERP or CRM experience is an asset)
Competencies:
- Strong client service skills with a consultative and solutions-oriented approach
- Design awareness with the ability to coordinate materials, colours, and finishes effectively
- Clear and professional communication with customers, contractors, and internal teams
- Results-oriented with the ability to guide customers toward decisions and support sales conversion
- Strong attention to detail with a focus on accuracy in quotes, orders, and customer information
- Organized and able to manage multiple priorities and customer follow-ups effectively
- Collaborative team player who works well across sales and operations functions
- Proactive and self-motivated with the ability to take initiative and follow through on customer needs
Physical Requirements:
The physical requirements outlined below are representative of those needed to perform the essential duties of this role, with or without reasonable accommodation.
- Ability to stand and walk for extended periods within the showroom environment
- Frequent use of hands for handling product samples, materials, and customer presentations
- Occasional lifting and carrying of samples and materials up to 25 lbs
- Ability to reach, bend, and move items to support showroom displays and merchandising
- Ability to remain seated and use a computer and phone for extended periods when completing administrative tasks, quoting, and order entry
- Comfortable working in a customer-facing retail showroom environment with regular movement between consultation areas
Please email resumes and cover letter to (tjones@amestile.com) with Subject line: CGY – Showroom Consultant
Our Story
Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.
Fun fact: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.
A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl tile, and complementary products.
We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.
Family. History. Proud to be Ames Tile.
Why Ames?
At Ames, our people come first. We’re committed to building an inclusive workplace where diverse perspectives are valued, relationships matter, and everyone has the opportunity to grow. Guided by our values, we support our team members at work and beyond because when our people thrive, so does our business.
Our Values
- Respect – We believe in our people
- Curiosity – We dare to ask why
- Accountability – We own the outcome
- Tenacity – We’re an unstoppable force
- Social Responsibility – We leave things better
- Passion – We put our heart into it
What We Offer
- Competitive compensation, annual profit-sharing, referral bonuses, and a company pension plan
- Comprehensive benefits, including a Health Spending Account and Employee & Family Assistance Program
- Work-life balance initiatives, volunteer days, birthday day off, and a hobby & wellness allowance
- Professional development, including tuition reimbursement
- Purpose-driven work through the Ames Family Foundation
- Community and connection: company events (with great food), free on-site parking
- Extra perks: Ames Tile & Stone discounts for you, friends, and family
- Recognized excellence: COR™ Workplace Certified and Best Workplace Certified Company